Refund policy

Refund & Return Policy

At ModeBrands, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To qualify for a return, items must:

Be unused, unworn, and in original condition
Include all original tags, accessories, and packaging
Not show signs of wear, damage, alteration, or misuse
Include proof of purchase or order confirmation

To request a return, please contact us at:

modebrandshop@gmail.com

Once your return request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product has a verified manufacturing defect

We recommend using a trackable shipping service, as ModeBrands is not responsible for lost or stolen return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

Your order number
Photos of the item and packaging
A brief description of the issue

We will review the issue and work quickly to provide a replacement, store credit, or refund where applicable.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are non-returnable:

Opened fragrances or beauty products
Customized or personalized items
Gift cards
Final sale or clearance items
Items marked “Non-Returnable”
Products damaged through misuse, improper care, or normal wear

ModeBrands reserves the right to refuse returns that do not meet our return conditions.

Exchanges

We currently do not process direct exchanges.

To receive a different item, please return the original eligible item and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method
Processing typically takes 5–10 business days
Your bank or card provider may require additional processing time

Original shipping charges are non-refundable unless the return is due to our error.

If more than 15 business days have passed since your refund was approved, please contact us at:

modebrandshop@gmail.com

Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has shipped, it must follow the standard return process.

Fraud Prevention & Abuse

To protect our customers and business, ModeBrands reserves the right to:

Deny returns suspected of fraud or abuse
Limit excessive return activity
Request additional verification before approving refunds

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with applicable consumer protection laws.

Returned items must still be unused, in original condition, and include all packaging and proof of purchase.